COMPANY OVERVIEW

Customer Success Analyst Onsite position in Kirkland, WA

AuthenticID is solving the biggest business issue in the world today: Fraud.

Fraud losses are skyrocketing for companies because the old model of verifying identity (“something you know”) isn’t working with so many data breaches, hacks, dark web data sales and sophisticated fake ID creation.

AuthenticID uses a next-generation model of verifying identity based on combining a government-issued ID (“something you have”) with biometric data of face/voice/fingerprint (“something you are”). Our solution provides identity verification in seconds using a mobile phone and is able to defeat most fraud attempts using advanced AI capabilities.

With many new Fortune 500 clients, AuthenticID is going through a rapid growth phase and needs people who understand this type of scaling and bring a passion to help solve big problems that affect millions daily.

ROLE OVERVIEW

Reporting to the Director of Customer Success and Operations the Customer Success Analyst is responsible for ensuring the integrity of our data & products, and elevating their results in preventing fraud for our customers. Leveraging your critical thinking, attention to detail, and customer-centric mentality you’ll uncover answers to our customer’s general inquiries and generate performance analysis results for internal and external stakeholders. As an analytical expert, we’ll look to you to help inform the business as to the performance effectiveness of our solutions for our customers, escalate issues to appropriate channels when necessary, and assist product in the quality assurance of any release.

CORE RESPONSIBILITIES:

  • Provide inbound general customer service
  • Deliver solution trial performance analysis & reporting to Sales
  • Review data accuracy
  • Produce daily business performance reporting
  • Proactively monitor system performance & alert appropriate teams if there’s an issue

BASIC QUALIFICATIONS:

  • Business Administration, Data Analysis or other relevant field
  • 1 year of previous customer or technical support experience
  • Strong customer service skills
  • Strong oral and written communication skills with an ability to translate complex matters into simple messages
  • Fluent in English
  • Willingness to learn
  • Willingness to work in day and evening shifts
  • Teamwork skills
  • Resilience
  • Detail-oriented
  • US citizenship

PREFERED QUALIFICATIONS:

  • 1-3 years of previous customer or technical support experience
  • 1-3 years experience working in an QA data analysis

SHIFTS: Currently hiring for

  • 1:30 PM - 10pm PST
  • Hourly rate $25/hr

LOCATION: Kirkland, WA

AuthenticID is an equal-opportunity employer and we welcome applicants from all backgrounds. If you're passionate about consumer identity privacy and a team player who wants to join a growing diverse and dynamic team, we look forward to hearing from you!