COMPANY OVERVIEW

AuthenticID is solving the biggest business issue in the world today: Identity-driven Fraud.

Our dynamic, fast growth culture is mission-focused on stopping the bad guys to protect the good guys. Our efforts not only save our customers billions of dollars, but also impede the dehumanizing activities of organized crime, related to drug and human trafficking. What we do matters. It’s more than a job, it’s a movement on the frontlines of the digital transformation that impacts almost everybody in today’s world.

ROLE OVERVIEW

The VP of Customer Services is a new senior leadership role reporting to the SVP of Customer Success. This role will manage and guide the implementation and long-term strategy of our Customer Solution, Dynamic Decisioning, and Journey Design teams which focus on the overall administration, analysis, and rapid deployment of our initial identity verification and fraud prevention efforts. Responsibilities will include implementing structure, developing processes, and key performance indicators of scale that result in high fidelity and rapid deployment of our decisioning logic that stops or prevents fraudulent behavior. Building and leading a team that promotes and exemplifies our core values while delivering expected results. Enhancing our analytical prowess and leveraging it to improve our ability to identify actionable trends, educate customers, and promote/execute recommendations that improve the overall performance of our solutions to customers. Collaborating deeply with our Research, Product, and Sales organizations.

Top 3 key outcomes in the first year include:

  1. Delighted customers – you’ve implemented our rapid decisioning vision which has resulted in decreased fraud exposure and improved ROI for our customers.
  2. Streamlined processes – you’ve simplified our efforts providing increased executional capabilities, staff satisfaction, and expedited customer outcomes.
  3. Team leadership – hired and inspired a high performing team across all your functional units that exceed customer expectations and have a blast doing it.

    QUALIFICATIONS:

    • VP or Director leadership role experience and track record of success
    • Target audience experience around Fraud or Risk Management
    • Startup, entrepreneurial company experience; ideally $10-100M scale up experience
    • Vertical industry experience creating game plans and unified strategy; Depth in Wireless, Financial/Banking, HR, Shared Economy or Healthcare (preferred)
    • AuthenticID company values and culture fit
    • Fraud, risk management, strategy consulting, financial accounting or CRM/ERP industry depth (preferred)

    EXPERIENCE & EDUCATION:

    • 15+ years executive or senior leadership experience
    • 8+ years experience managing managers
    • BA in Business Administration, Economics, Finance, or Business Analytics (MBA preferred)
    • Comfortable with complex data sets, analysis, and finding solutions to unusual problems
    • Ability to read and write JavaScript, Bash, etc., and understand RESTAPIs
    • Mission-oriented individual passionate about making a difference and building something greater than yourself
    • Thrive in rapidly changing environments with no issue rolling up your sleeves to get the job done
    • Your cool as ice and loved by your peers for the joy you bring working with them

    BENEFITS:

    • Competitive salary, year-end bonus and option grants
    • Flexible hours and
    • Generous time-off policy including 10 days of PTO, 2 recovery days every month, 5 sick days, 8 paid holidays and 2 floating days
    • Medical, Dental & Vision Insurance, and Life
    • Once-in-a-lifetime experience taking a startup into scale mode, working directly with experienced founders and a diverse, fun-loving and hardworking team

    LOCATION: Kirkland, WA or remote

    AuthenticID is an equal-opportunity employer and we welcome applicants from all backgrounds. If you're passionate about consumer identity privacy and a team player who wants to join a growing diverse and dynamic team, we look forward to hearing from you!